SMS Terms & Conditions
These SMS Terms & Conditions ("SMS Terms") govern your receipt of text messages from Private Living Principles, ("Private Living Principles," "we," "us," or "our"). These SMS Terms supplement our Terms of Service and Privacy Policy.
1. Program Description
Private Living Principles operates an SMS messaging program to communicate with customers, prospects, and program participants. By opting in, you agree to receive text messages from us on the mobile phone number you provide.
There are two categories of messages we may send:
- Transactional / Informational messages — including appointment reminders, enrollment confirmations, course notifications, customer care responses, and follow-ups to inquiries you submit
- Marketing / Promotional messages — including announcements of new courses, promotional offers, educational newsletters, and event invitations (requires separate opt-in)
2. How to Opt In
You can opt in to receive SMS messages from us in the following ways:
- By submitting your mobile phone number through our website chat widget and checking the SMS consent box
- By submitting your mobile phone number through an enrollment or contact form and checking the SMS consent box
- By providing your mobile number and affirmative consent during a coaching session, event, or direct conversation with our team
We collect separate, explicit opt-in for transactional and marketing messages. Opt-in is always affirmative (you must actively check a box or otherwise indicate consent). We do not use pre-checked boxes.
3. Message Frequency
Message frequency varies based on the nature of your relationship with us and the categories of messages you have opted into. You will not receive more messages than you have consented to receive. Typical frequency ranges from occasional transactional messages (as needed) to a few marketing messages per month.
4. Message and Data Rates
Standard message and data rates may apply to any SMS messages you send or receive. These rates are set by your mobile carrier, not by Private Living Principles. Please consult your mobile carrier for details on your plan's messaging rates.
5. Supported Carriers
Our SMS program supports all major US mobile carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.
6. Keyword Commands
You can control your SMS experience using the following keywords. Reply to any message we send with one of these keywords to receive the described response:
| Keyword | Action |
|---|---|
| STOP | Unsubscribe from all SMS messages. You will receive a final confirmation message. |
| HELP | Receive a message with our contact information and support details. |
| UNSUBSCRIBE | Same as STOP — unsubscribe from all SMS messages. |
| CANCEL | Same as STOP — unsubscribe from all SMS messages. |
| END | Same as STOP — unsubscribe from all SMS messages. |
| QUIT | Same as STOP — unsubscribe from all SMS messages. |
7. How to Opt Out
You may opt out of our SMS program at any time by:
- Replying STOP (or any of the keywords above) to any message we send
- Emailing [email protected] with your mobile number and a request to be unsubscribed
After you opt out, you will receive one final confirmation message. You will not receive any further SMS messages from us unless you opt back in.
8. Privacy
We respect your privacy. Information collected through the SMS program is handled in accordance with our Privacy Policy.
9. Eligibility
You must be at least 18 years old and the account holder or authorized user of the mobile number you provide to enroll in our SMS program. By opting in, you represent that you meet these eligibility requirements.
10. Not for Emergencies or Legal Advice
The SMS program is not monitored 24/7 and should not be used for emergencies. In an emergency, call 911 or your local emergency services.
Additionally, Private Living Principles is not a law firm. SMS messages from us are educational and informational only. Do not use SMS to seek legal advice for your specific situation; if you need legal advice, consult a licensed attorney in your jurisdiction.
11. Changes to the Program
We reserve the right to modify, suspend, or terminate the SMS program at any time, for any reason, with or without notice. We may also update these SMS Terms from time to time. When we make material changes, we will post the revised SMS Terms on our website and update the "Last Updated" date.
12. Contact Us
Questions about our SMS program? Contact us at:
Private Living Principles
11440 W Bernardo Court, Suite 300
San Diego, CA 92127
Email: [email protected]
By opting in to receive SMS messages from Private Living Principles, you acknowledge that you have read, understood, and agree to be bound by these SMS Terms & Conditions, our Terms of Service, and our Privacy Policy.